Another day, another panic phone call
from a business owner because they just cant keep their good people. Invariably the
conversation reveals reasons that are "beyond their control", e.g.,
economy is very good and there are lots of jobs, my competitor is going
to pay more, the person wants to work closer to their home, etc., etc. I
do agree that these reasons are valid, sometimes. However searching for someone or
something to "blame" is not nearly as productive as finding a solution to the
If you are keeping your good people, good
for you. If you are not keeping your good people or are worried about employee turnover,
then think about the following six deadly sins that many businesses (of all sizes) have
been guilty of.
1. Choosing poorly.
Ask almost any businesses about their recruiting process and theyll mumble,
fumble and tell you that "were a simple company, we dont need a hiring
system." Why? "Because we dont have the time for one". I then ask
them how do they find the time to coach the people that dont "fit", and
how much does it cost in time (and in real money)?
2. Orienting poorly.
Why this continues to happen when everyone knows that the first few days on the job for
new people are extremely important for: setting standards, training on procedures and
systems, etc., boggles my mind.
3. Equipping poorly.
Took my car to a car wash the other day, and it was bitterly cold. The attendant, who was
obviously in some pain from the cold, was wearing company issue clothing that was ripped
and worn. So, was I really surprised that the attendant hardly spent any time spraying my
car before entering the wash? No.
4. Meddling, Controlling, Irritating and Discouraging.
Get out of the way and let people do their jobs! There is nothing more frustrating than a
manager who believes that people must be told what to do, and monitored, otherwise
theyll goof off.
5. Not supporting.
From time-to-time people need help in dealing with new situations and that means that the
manager has to fulfill the role of resource and coach. However, the manager has to be a
champion and cheerleader as well.
It really is unfortunate that so many of us have grown up with the belief that
"no news must be good news." Simply not true. Employees need to be constantly
recognized, educated, and celebrated. As Michael LeBoeuf has said: "What gets
recognized and rewarded, gets repeated."
Businesses do face a myriad of challenges,
two of those challenges are: keeping the Customers theyve got, and; keeping the good
people theyve got. It is true that the average business loses 50% of its Customers
every 5 years. And, it is equally true that the costs of replacing a valued employee is
about 150% of annual compensation. So, who do you know that is guilty of one or more of
A healthy first step on the road towards
creating a turned on, motivated, achieving workforce, and keeping more Customers, is
self-assessment and then doing something about what you find out.
Ridgley, can be reached at 905-294-1260, fax: 905-294-3266
or e-mail: email@example.com
Copyright ©Sid Ridgley