|Six Star Customer Satisfaction
6 three hour modules, available
on-site, and in video-workbook format: A thorough program focusing on:
- the value of outstanding Customer service and how to provide
- best practices on achieving world-class customer
- winning with difficult Customers
- criteria on achieving lifelong Customer loyalty
This is an intensive program where managers develop the
skills required of today's leader - communicating, understanding others, coaching,
counselling, and team building. This program offers participants a unique opportunity to
determine how their leadership and management 'style' is perceived by others.
Service Excellence Leadership
2 day program for supervisors & managers : This covers
how to analyze group dynamics, deal with challenging participants, creativity in the
classroom, and thinking on your feet. In many cases even veteran trainers can benefit from
a refresher course in the basics, so you may want to encourage an in-house workshop.
Customized to Client requirements: This program teaches the
flexible selling skills salespeople need to get commitment from prospects and customers.
Participants learn a consultative approach to sales most acceptable to buyers in any
Customized and proven front-line driven program for
changing the culture in workplaces characterized as chaotic, under-performing and lacking
in Customer focus.
Program enhancement options:
TTI Diagnostic Tools
Human Synergistic Diagnostic Tools
Sophic Learning Systems - Multi-media training programs
Sample Retail Clients:
Toronto Hydro,Hospital for Sick Children, Sutter Amador
Hospital (California), Atlantic Shopping Centres, Canadian Tire (MB, NB), Esso, Yamaha
Music Canada, Sunoco, and many more.