skills enhancement training programs covering the areas of Customer Service, Sales,
Leadership development and change management. All of our programs are personalized and
customized to Client requirements.
For Toronto Hydro,
we developed a program for all front-line employees, "Six Star Customer
Satisfaction". This one-day program was designed to establish a base-line of
knowledge for the recently merged organization. Audience response was excellent.
For Yamaha Canada, weve utilized diagnostic tools for
assessing the selling skills of their sales force and have embarked on a skills
development program by on-site coaching.
For AMJ Campbell, weve developed a program that
assesses management skill in 14 skill areas. Using the Management Effectiveness Profile
Systems (MEPS) assessment package (self-diagnostic + input from 5 others), identify skill
levels in 14 critical areas.
"Training is the key element in fostering an engaged
workforce. Employees are central to the success of your efforts to market brand promise
consistently across the whole customer experience, from the first piece of direct mail to
the final purchase."
(The Training Report Jan/Feb'00)