Mission of this program:
Create Lifetime Customer Loyalty and Unlock the Mystery of Customer Behaviour."
You will learn:
- Three primary causes of difficult behaviour
- Why it is important to satisfy difficult customers
- Apply six strategies to win with the most difficult people
in your life
- How to master the art of question power.
- The six keys to high performance listening
- Calm down the angriest customer AND maintain control
- React when criticized unfairly -keeping your head, your cool
and your control
you provided us with simple easy to use techniques. This seminar has made my job a whole
lot easier." P.K.