The following resources have appeared in other national print publications. Most of them were written by Sid Ridgley, President of Simul Corporation. Since founding Simul Corporation in 1987, Sid has become one of the world’s leading strategists and practitioners of Customer Service Excellence.
Customer Satisfaction and Loyalty is an outcome not a program. Getting everyone to Think Like A Customer (TLC) is rewarding to customers, employees and the bottom line. Let us customize and personalize Customer satisfaction & sales surveys and supporting training programs for your enterprise. Training Programs Keynote Series Advanced Speaking Excellence Six … Read more
Almost every executive team thinks that they are excellent at developing strategies that increase the value of the enterprise. Taking those great ideas and implementing them “wide and deep” throughout the enterprise is what moves your organization and its people from “poised for success” to “success realized”. The systems and processes used to capture and … Read more
Training, coaching and mentoring programs that are disassociated with the realities of working in your organization are a waste of time and money. We’ll utilize an award winning style to uncover your people’s real needs and then we’ll design your program(s) to meet or exceed the requirements. All of our programs, systems, diagnostics are designed … Read more
Building work places that work.