Program title: CA.R.E. – Clients Are Really Everything
Mission: How to satisfy more Clients more often through the power of C.A.R.E.2
This interactive session provides a blend of key concepts/ideas that assist participants in satisfying more Clients more often—which, is the fundamental goal of any enterprise. Using active learning methods audience members explore key issues in providing service excellence, that is, effective communications, goal setting, measurement, continuous improvement, and the need for being Client centered. Participants leave the session with a much better understanding that everyone can, and must, make a contribution towards the creation of satisfied Clients within a vibrant and achieving workplace.
Topics:
| Professional (Task) | Personal (People) |
| C– Customer centered in everything we do | C- Character, who we are makes a difference |
| A– Achievement oriented by setting meaningful goals | A– Attitude, not aptitude determines altitude |
| R– Responsiveness to Client needs | R– Relationship building improves effectiveness |
| E– Excellence in everything we do. | E– Enthusiasm is contagious |
Every business owner knows deep down that just providing a good service will not ensure profitability, sustainability or relevance over a longer time frame. You will enjoy our trainers’ candid style of delivery which encourages the development of actionable ideas that you can use in developing your business, in ways that make most sense to you.
Program title: Build a sustainable business with TLC!
A service business is simple. Not easy; simple. Many complicate it and confuse busyness with business. The reality is, the only business we’re really in is getting and keeping customers. Your customers won’t and don’t care about you unless you and your message is both credible and relevant. You can build a sustainable business when you apply some TLC (Think Like a Customer) to it.
This session has been designed from real world experience and not from some academic or pollyanna perspective. You will gain important insights and receive information that you can immediate put to use in your organization. There are 3 recurring themes throughout this workshop: respect your business, (and it takes hard disciplined work to show that you do); help customers “buy” what you have; and, “love” your competition.
Program title: Customer Centricity, the 21st Century Way!
What is Customer Centricity and why should anyone care? What has changed and what hasn’t changed regarding customer expectations. There are some things that haven’t changed for 50+ years. Learn about the importance of brand and values, trust and credibility. Learn about the Collaboration Model of Customer care as it replaces the old model of servitude.
Talk to us today about how we can help you and your professional colleagues improve “Customer Centricity and Experience”:
- e-mail us info@simulcorp.com
- telephone us at +1 905-895-7900