24
May
Simul Corp
May
Changed but not broken: Part 2 – Taking CARE of Your Customers
This is video #2 of 3 produced for McMaster University’s DeGroote Executive Education Insight Series. DeGroote Exec Ed Link to Taking CARE of Your Customers Audio Only download
May
Changed but not broken: Part 3 – Taking CARE of Your Operations
This is video #3 of 3 produced for McMaster University’s DeGroote Executive Education Insight Series. DeGroote Exed Ed Link to Taking CARE of Your Operations Audio Only download
12
Sep
The Effective Ones
Authenticity + inspiration + getting down to business = a legacy of achievement! In a world constantly being hit with one crisis after another, the challenge for every organization is to be relevant to customers, employees and stakeholders. The challenge for leaders is to create an agile and responsive organization filled with people who are
26
Jul
Unlocking The Potential of Your People: The Six Deadly Sins
Another day, another panic phone call from a business owner because they just can’t keep their good people. Invariably the conversation reveals reasons that are “beyond their control”, e.g., ‘economy is very good and there are lots of jobs’, ‘my competitor is going to pay more’, ‘the person wants to work closer to their home’,
15
Jun
Customer Loyalty, Is There Really Such a Thing?
You bet your life there is, and the battleground gets fiercer every day as companies fight to get not only your business today, but your loyalty for life. At the heart of the latest round of ‘marketing warfare’ is the simple fact that it costs companies five times as much to get a new customer
27
May
Training & Development IS an important part of your Retention Strategy
After 30+ years training and developing leaders – around the world – one of the great mistakes I see being made is the lack of understanding of the difference between “training” and “development”. Not understanding the difference can lead to wasted time, effort, money and credibility of the decision-makers. For our purposes, Training is a
17
Apr
STOP trying to SELL, SELL, SELL
Are you tired of trying to sell, sell, sell with poor results? Are your sales taking longer to complete? Are you finding that you are answering question after question after question, after the sale? Are you constantly competing on price? The first thing I’m going to recommend is to “stop trying to sell” and switch
21
Jan