|Enterprise Growth & Development: Almost every executive team thinks that they are excellent at developing strategies that increase the value of the enterprise. Taking those great ideas and implementing them “wide and deep” throughout the enterprise is what moves your organization and its people from “poised for success” to “success realized”. The systems and processes used to capture and analyze feedback from Customers and Employees. We’ll develop and design a customized survey or poll for your organization. Whether you are collecting feedback from employees or customers, we’ll have a system for you. Simul knows the difference between employee satisfaction and organization culture surveys. We’ll deliver what you need to move your organization forward.Diagnostics are an important part for helping individuals, teams and the organization, for that matter, to assess “what is”. By doing so, participants can use their experience, energy and enthusiasm in a focused manner that will help them achieve the results that they desire.DiagnosticsWe have a number of proprietary and other licensed tools covering: empowerment, leadership style, management competencies, collaboration (conflict) management, group styles, thinking styles, customer satisfaction & service quality orientation, employee satisfaction, people styles at work, and power. Contact us for specific programs.Surveys and PollsWe have a list of surveys and polls that address: Employee Satisfaction, Customer Satisfaction, Change Readiness, Leadership Effectiveness, Managerial Competencies and Organizational Cultures. Paper based or on-line or a combination, it is your choice.
Customer Focus Groups
There is no business without our customers. That is why it is necessary to get their feedback, opinions, comments; it is this information that will help drive a new product line, service improvements, and build strong relationships with your Customers. Our services continue beyond the data collection/information retrieval stage. Our Simul team will work closely with you to debrief the information gathered and translate the feedback into effective recommendations and actions plans that can be implemented by your company. Sample Clients include: AMJ Campbell, Toronto Hydro, Sunoco, Yamaha Music.
Employee Focus Groups
Every company that conducts employee focus groups acquaints itself with their employees’ thoughts, ideas, and complaints which have a direct and observable impact on their behaviour and productivity. The Simul team will facilitate the development, analysis and reporting of important feedback. From our focus groups you will be able to assess how people communicate and work together in your company.
Our focus groups typically cover such items as:
Or the focus group can be geared to explore particular issues, problems, strategies that you have identified as important to you, your Company, Customers or Employees.
|Customer Satisfaction and Loyalty Benchmarking SurveysLoyal customers contribute as much as 61% more at a 20% higher margin than vulnerable customers. Conducting a benchmark of customer satisfaction or loyalty can provide you with a measure as to how loyal your customers really are. You will be able to obtain answers to such questions as:
Simul has the resources and expertise to conducts surveys that provide “feedback that inspires action”. You’ll appreciate our ability to go beyond the numbers to provide you with valuable insight that you can actually use.